1. INTRODUCTION
This document (together with the documents mentioned herein) establishes the conditions that govern the purchase of New Ordinary People's products (hereinafter referred to as the "Conditions").
We urge you to read the Conditions, the Cookies Policy, and the Privacy Policy available on the website (hereinafter, jointly, the “Data Protection Policies”) carefully before using this website. When you use this website or place an order on it, you are aware that you are bound by these Conditions and the Data Protection Policies, so if you do not agree with all the Conditions and with the Data Protection Policies, you cannot use the services provided by this website. These Conditions may be modified. It is your responsibility to read them periodically, as the current Conditions at the time of formalization of the relevant Contract (as defined further on) or of use of this website shall be those that apply. If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by using the contact form available on our website. The contract between us to purchase a product (hereinafter, the “Contract”) may be executed, at your option, in any of the languages in which the Conditions are available on this website.
2. OUR DETAILS
Sale of goods through this vendor is carried out under the trading name New Ordinary People OÜ, an Estonian company with registered address in Haava 41 - 7/2, 11615 Tallinn, registered in The Commercial Register of Republic of Estonia, with registry code 16160697.
Email address: info@wearenop.com
Phone number: (+372) 533 07903
3. YOUR DETAILS
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
4. USE OF OUR WEBSITE
When you place orders to us (New Ordinary People), you agree to:
- Use this website to make legally valid enquiries and orders only.
- Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the pertinent authorities.
- Provide us with your e-mail address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you if necessary (see the Privacy Policy).
- If you do not provide us with all the information we need, you cannot place your order.
- When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter contracts.
5. SERVICE AVAILABILITY
The articles offered on this website are available all over the world.
6. HOW TO PLACE AN ORDER
To place an order, you must follow the online purchasing procedure and click on "Confirm payment". After doing so, you will receive an email confirming receipt of your order (the "Order Confirmation") and an email confirming receipt of your order processing (the “Order Processing Confirmation”). With the third email, you will be informed that the order is being sent (the "Shipment Confirmation").
7. TECHNICAL MEANS OF CORRECTING ERRORS
In any event, you may correct errors in your personal data provided during the purchasing process by sending an email to the email address info@wearenop.com, as well as exercising the right of rectification as set out in the Privacy Policy by contacting info@wearenop.com. This website displays confirmation screens at various points throughout the purchasing process, which do not allow the order to be processed if the data in these sections have not been entered correctly. This website also shows the details of all the items that you have added to the shopping basket during the purchasing process and as such, you may modify the details of your order before payment. If you detect an error in your order after payment has been made, you should contact our customer services to rectify the error immediately, but not later than after 24 hours by using the aforementioned contact details.
8. AVAILABILITY OF PRODUCTS
All product orders are subject to the availability of the same. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.
9. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website for removing or modifying any material or content from the website, or not processing an order once we have sent the Order Confirmation.
10. DELIVERY
Notwithstanding clause 8 above regarding product availability and save for extraordinary circumstances, we will endeavour to send the order consisting of the product(s) listed in each Shipment Confirmation prior to the date indicated in the Shipment Confirmation in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation. Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone. If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with a full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Saturdays or Sundays or public holidays. For the purposes of these Conditions, "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address.
11. INABILITY TO DELIVER
If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day. If after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be terminated. As a result of the termination of the Contract, we will return to you all payments received from you (except delivery charge resulting from your choice of any delivery method) without any undue delay, and at any rate, within 14 days of the date on which we deem this Contract to have been terminated. Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on you.
12. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The product risks shall be your responsibility from the moment of delivery as defined in clause 10 above. You will take ownership of the products when we receive full payment of all amounts due in relation to the same, including delivery fees, or at the moment of delivery (as defined in clause 10 above) if that were to take place at a later time.
13. PRICE AND PAYMENT
The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipment Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price. The prices on the website include VAT, but exclude delivery fees, which are added to the total price as indicated in our Shopping Guide - Delivery Fees. Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.
Once you have selected all articles that you wish to buy, those will have been added to your shopping basket and the next step will be to process the order and make payment. To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order.
14. VALUE ADDED TAX AND INVOICING
Pursuant to the prevailing rules and regulations in force, all purchases done through the website are subject to the Value Added Tax (VAT). In this regard and pursuant to Chapter I of Title V of Council Directive 2006/112/EC of 28 November 2006, on the common system of value-added tax, the place of supply shall be deemed to be within the Member State of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each Member State where items are to be supplied as per the orders placed.
Pursuant to the applicable rules and regulations in each jurisdiction, the rule of the "reverse charge" (article 194 of Directive 2006/112) may apply to goods supplied in the certain Member States of the European Union if the customer is or is required to be a taxable person for VAT purposes. If this is the case, no VAT would be charged by us, subject to the confirmation by the recipient that the VAT on the items supplied would be accounted for by the customer under the reverse charge procedure. You expressly authorize us to issue the invoice in electronic format. However, you may freely indicate to us at any time, you want to receive a paper copy of your invoice, in which case we will issue and send you the invoice on paper.
15. GUARANTEES
As a consumer and user, we provide guarantees for the products sold via this website, in the legally established terms for each type of product, and thus will respond to a lack of conformity of said products, which becomes apparent within two years of the delivery of the product. However, we remind you that sufficient evidence of the product's lack of conformity with the contracted product must be provided if apparent after six months from the delivery of the product. The products will be understood to comply with the contract if (i) they match our description and have the characteristics we presented on this website, (ii) they are suitable for the normal uses of products of the same type, and (iii) they offer the normal quality and features it would be reasonable to expect of a product of the same type. In this respect, if any of the products do not conform with the contract, you should make us aware of this by following the process detailed in aforementioned section 16.2 and through any of the communication means destined for this purpose. The products we sell, especially handmade products, often present the characteristics of the natural materials used to make them. These characteristics, such as variations in streaks, textures in the knitting and in the color are not considered defects or faults. Rather, these variations should be expected and appreciated. We only select products of superior quality, but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.
16. LIABILITY AND WAIVING LIABILITY
Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of the said product. Notwithstanding the above, our liability shall not be waived nor limited in the following cases: i. case of death or personal harm; ii. In any case in which it was illegal or illicit to exclude, limit or attempt to exclude or limit our liability. Notwithstanding the paragraph above, and to the extent legally allowed, we shall not accept any liability for the following losses, regardless of their origin: i. loss of income or sales; ii. loss of business.
iii. loss of profits or contracts; iv. loss of forecast savings; v. loss of data; and vi. loss of management time or office hours Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly. The provisions in this clause shall not affect your rights as a consumer and user, nor your right to cancel the Contract.
17. INTELLECTUAL AND INDUSTRIAL PROPERTY
You recognize and agree that all copyrights, registered trademarks and other intellectual and industrial property rights to the materials or contents provided as part of the vendor belong at all times to the NEW ORDINARY PEOPLE OÜ. You may NOT use said material unless you are expressly authorized by the NEW ORDINARY PEOPLE OÜ. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.
18. WRITTEN COMMUNICATION
The applicable regulations require that some of the information or notification that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by email or we will provide you with information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information, and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your rights as recognized by law.
19. NOTIFICATIONS
The notifications that you send us must be sent preferably through the email. Pursuant to the provisions in clause 22 above, and unless otherwise stipulated, we may send you notifications either by email or to the postal address you provided us when placing an order. It shall be understood that the notifications have been received and have been carried out correctly as soon as they are posted on our website, 24 hours after they have been sent by email or 14 days after the postage date on any letter. As proof that the notification has been sent, it shall be sufficient to prove, in the case of a letter, that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a mailbox, and in the case of an email, that the notification was sent to the email address specified by the recipient.
20. TRANSFER OF RIGHTS AND OBLIGATIONS
The Contract is binding both for you and for us, as well as for our respective successors, transferees, and heirs. You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations derived from the same, without having obtained our written consent in advance. We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said transmissions, cessions, levies, or other transfers shall not affect the rights that, as applicable, you have as a consumer recognized by law or cancel, reduce, or limit in any way the express and tacit guarantees that we may have given you.
21. EVENTS BEYOND OUR CONTROL
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following: i. Strike, lockout or other forms of protest. ii. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster. iv. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private. v. Inability to use public or private telecommunication systems. vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority. vii. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport. It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect, and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
22. WAIVING RIGHTS
The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations. The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions. The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalized and notified to you in accordance with the provisions of the Notifications section above.
23. PARTIAL ANNULMENT
Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.
24. ENTIRE AGREEMENT
These Conditions and any document referenced in the same constitute the entire agreement between you and us as regards the purpose of the same, replacing any previous pact, agreement or promise made between you and us verbally or in writing. You and ourselves acknowledge that we have agreed to enter the Contract without depending on any declaration or promise made by the other party or that could have been inferred from any statement or document in the negotiations entered by the two parties prior to said Contract, except those expressly mentioned in these Conditions. Neither you nor we shall take any action regarding any untrue statement made by the other party, verbally or in writing, prior to the date of the Contract (unless said the untrue statement was made fraudulently) and the only action that may be taken by the other party shall be due to breach of contract in accordance with the provisions of these Conditions.
25. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and modify these Conditions at any time.
You are subject to the policies and Conditions in effect at the moment in which you place an order to this vendor, except when by law or decision of governmental entities we must make changes retroactively to said policies, terms or privacy statement, in which case the possible changes will also affect orders made previously by you.
30. APPLICABLE LEGISLATION AND JURISDICTION
The product purchase contracts through the said website shall be governed by Estonian legislation. Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Estonian courts. If you are entering into the contract as a consumer, nothing in this clause shall affect the statutory rights you have, as recognized in any applicable legislation in effect.
31. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS
Your comments and suggestions are always welcome. We ask that you send any comments and suggestions, as well as any queries, complaints or claims, via our contact form, or email address indicated in clause 2 of these Conditions. Complaints and claims sent to our customer services will be handled as soon as possible and within the legally determined period. If you as a buyer consider your rights have been breached, you can address your complaints to us via the email address info@wearenop.com in order to seek an out-of-court settlement.
In this regard, if the purchase from us was concluded online through our website, we, in line with EU Regulation No. 524/2013, hereby inform you that you are entitled to seek the consumer dispute with us out-of court, through the platform for the online dispute resolution accessible through the Internet address http://ec.europa.eu/consumers/odr/.
According to the Republic of Estonia Consumer Protection Act alternative dispute resolution entity, which the consumer can contact for the purpose of resolving a dispute arising with the trader is Consumer Appeal Board (Tarbijavaidluste Komisjon), address: Rahukohtu 2 Tallinn, 10130 Estonia, Email address: info@tarbijakaitseamet.ee, Website: http://www.tarbijakaitseamet.ee
Last updated on 1 Decembre 2022
★ PRIVACY POLICY★
We are transparent about what we do with your personal data, to help you to understand the implications of the way in which we use your data, and the rights you are entitled to in relation to your data.
We permanently make available for you all the information included in this Privacy and Cookies Policy, that you can check when you consider appropriate, and in addition, you will also find further information on how we use your data as you interact with us.
When we speak about our Platform, we refer, in general, to any of the channels or means you may have used to interact with us. The main ones are: our Website, www.newordinarypeople.com and our e-mail address info@wearenop.com.
1. WHO IS THE CONTROLLER OF YOUR DATA?
Your data controllers is New Ordinary People OÜ (“ the SELLER”):
Legal address: Haava 41 - 7/2, 11615 Tallinn, Estonia
E-mail address of the Data Protection Officer: info@wearenop.com
Phone number: (+372) 533 07903
In other words, the SELLER is Controller of the data. This means that we have regulated and are responsible for processing and protecting your personal data.
2. WHY WE PROCESS YOUR PERSONAL DATA
Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:
your identity data (for example, your name, surname, language and country from which you interact with us, contact data, etc.);
economic and transactions information (for example, your payment or card data, information on your purchases, orders, returns, etc.);
connection, geolocation and/or browsing data (if you interact with us from a Phone, for example);
commercial information (for example, if you have subscribed to our newsletter),
information about your tastes and preferences (when you ask for help for shopping on Whatsapp).
Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your user registration or may not be able to enjoy those services or functionalities. Depending on how you interact with our Platform, i.e., depending on the services, products or functionalities that you wish to enjoy, we will process your personal data for the following purposes:
Purpose
To manage your registration as user of the Platform If you decide to become a registered user of our Platform, SELLER need to process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user. You may cancel your registered user account by contacting us through Customer Support.
For the development, performance and execution of the purchase or services contract that you executed with Us on the Platform This purpose includes We will process your data, mainly:
To contact you for updates or informative notices related to the contracted functionalities, products or services, including quality surveys and to be able to establish the degree of customer satisfaction with the provided service;
To manage payment of the products that you purchase, regardless of the payment procedure used. For example if on purchasing any of our products through the Website, you opt to activate the functionality of save your card data for future purchases, we need to process the indicated data for activation and development of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in 4 each new process, and these data will be deemed valid and effective for subsequent purchases. You may change or cancel your cards at any time through the section on payment information of your Website registered user account.
Activate the necessary arrangements in order to control and prevent potential fraud against you and against us during the purchase process. If we consider that the transaction can be fraudulent, this processing may cause the blocking of the transaction.
To manage potential returns after you have purchased and manage requests of availability information for articles, reservations of products through the Platform, depending on the availability of such options from time to time.
For invoicing purposes and to make available to you the tickets and invoices of the purchases you have made through the Platform.
To ensure that you are able to use other available functionalities or services, such as the purchase, management and use of the Gift Card or of the Gift Voucher.
For marketing purposes. SELLER will process your data, mainly, for:
If and when you subscribe to our Newsletter, SELLER will process your personal data to manage your subscription, including to send customised information on our products or services through various means (such as e-mail or SMS).
Accordingly, please take into account that this data processing implies analysis of your user or customer profile to establish your preference themes for the communication and therefore which products and services are most fit to your style when sending you information. For example, based on your preference for only the blog newsletter, SELLER won't send you any information about anything that isn't a blog post.
Remember that you may unsubscribe from the Newsletter at any time through the "Newsletter" section of the Platform, in addition to through the instructions that we provide you with in each notice.
To perform promotional actions (for example, for the organization of competitions or to send the list of items stored to the e-mail you designate).
To disseminate in the Platform or through our channels in the social networks photographs or pictures that you shared publicly, provided that you expressly give SELLER your consent for the purpose.
Analysis of usability and quality to improve our services If you access our Platform, SELLER informs you that it will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with the Platform and thus be capable of introducing improvements in the Platform. In addition, SELLER occasionally performs quality surveys and actions to know the degree of satisfaction of our customers and users and detect those areas in which we may improve.
3. HOW WE ARE LEGALLY PERMITTED TO PROCESS YOUR DATA?
The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained in the following description:
To manage your Platform user registration. SELLER processes your data because this is necessary on the terms regulating the use of the Platform. In other words, for you to be able to register as a user on the Platform, SELLER needs to process your personal data, since it would otherwise be unable to manage your registration.
Development, performance and making of the purchase or services contract. We process your data because their processing is necessary for us to make the purchase or services contract with you. Certain processing of data related to the purchase process is activated only because you request or authorise it, as is the case of the storage of payment (card) data for future purchases. In these case, our processing of your data is supported by your own consent. We consider that we have a legitimate interest to carry out the necessary verifications to detect and prevent potential fraud when you make a purchase. We understand that the processing of these data is positive for all the participating parties when a purchase is paid and in particular for you, since this allows us to establish measures to protect you from fraud attempts by third parties.
Customer Service. We consider that we have legitimate interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised. When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the Platform, the processing of your data is necessary to perform the purchase contract. When your consultation is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations.
Marketing. SELLER is legally permitted to process your data for marketing purposes due to the consent that you give it, for example when you accept receiving customized information through multiple channels, when authorizing or to publish your pictures on the Platform or on the social networks' channels. In order to show you customised information. SELLER considers that has a legitimate interest to conduct a profiling with the information that it has about you (such as your browsing, preferences or purchase history) and the personal data that you have provided it, such as the age range or language, since SELLER understands that the data processing of these data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your preferences.
Analysis of usability and quality. We consider that SELLER has a legitimate interest in analysing the Platform usability and the user's satisfaction degree, since we understand that that the processing of these data is also beneficial for your because the purpose is to improve the user experience and provide a higher quality service.
4. HOW LONG WILL WE KEEP YOUR DATA?
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
Time for which the data are kept
To manage your Platform user registration. SELLER will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe).
Development, performance and execution of the purchase or services contract. We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product or service in question. Sometimes, we will only process the data until the time when you decide, as is the case of payment (card) data that you requested us to store for future purchases.
Customer Support. We will process your data for the time necessary to meet your request or application.
Marketing. SELLER will process your data until you unsubscribe or cancel your subscription to the newsletter.
Analysis of usability and quality. SELLER will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until it anonymise your browsing data.
Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the personal data.
5. DO WE SHARE YOUR DATA WITH THIRD PARTIES?
To achieve the purposes mentioned in this Privacy and Cookies Policy, SELLER must give access to your personal data to third parties that provide us with support in the services that we offer your, i.e.:
financial institutions,
anti-fraud detection and prevention entities,
technological service providers,
logistic, transport and delivery partners and service providers,
providers of customer support related services,
advertising and marketing related partners and service providers.
For service efficiency purposes, some of these providers are located in territories outside the European Economic Area that do not offer a level of data protection comparable to that of the European Union, in other words, the United States of America. In such cases, we inform you that SELLER will transfer your data with adequate safeguards and always keeping your data safe:
Some providers are certified Privacy Shield, which certification you may consult through the following link: https://www.privacyshield.gov/welcome
With other providers, we have agreed Standard Contractual Clauses approved by the EU Commission, the content of which you may consult through the following link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contractstransfer-personal-data-third-countries_en
6. WHAT ARE YOUR RIGHTS WHEN MAKING YOUR DATA AVAILABLE TO US
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, we Joint Controllers have agreed that you may exercise your rights free of charge by writing us an email to a single e-mail address (info@wearenop.com), simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity. In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
To request access to your personal data that we hold. We remind you that where you are a Platform registered user you may also consult this information in the relevant section of your online account.
To request that we rectify the personal data that we hold. Please bear in mind that if you are a registered user on the Platform, you may also access the relevant personal data section of your online account to change or update your personal data. In any case, please take into account that, on actively making your personal data available to us through any procedure, you guarantee that they are true and accurate and you undertake to notify to us any change or modification of your data. You will be liable for any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party by reporting erroneous, inaccurate or incomplete information in the registration forms. Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy and Cookies Policy.
To request that we erase your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.
To request that we cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporally suspend the processing of the data or that we keep them longer that necessary. If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time.
When we are legally permitted to process your data due to your consent or to for the purposes of a contract, you will also have the right to request the portability of your personal data.
In addition, where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the Estonian Data Protection Authority:(http://ec.europa.eu/justice/article-29/structure/data-protection authorities/index_en.htm).
7. WHAT HAPPENS WHEN YOU PROVIDE US WITH DATA OF THIRD PARTIES?
We offer functionalities or services that require us to process the personal data of a third party that you must provide, such as in the case of activation and sending of the Gift Voucher or the management of the application for the Gift Voucher. If you provide us with personal data of third parties, you confirm that you informed them of the purposes and of the manner in which we need to process their personal data.
8. CHANGES TO THE PRIVACY AND COOKIES POLICY
We may amend the information contained in this Privacy and Cookies Policy when we consider this appropriate. Should we do so, we will notify you by various procedures through the Platform or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from ay service or functionality. In any case, we suggest you to review this Privacy and Cookies Policy from time to time in case minor changes are made or we make any interactive improvement, taking the opportunity that you will always find it as a permanent point of information on our Website.
Legal references
This information is drawn up in accordance with the principles of EU Regulation 2016/679 and Recommendation 2/2001 of the Working Party established by Article 29 of Directive 95/46/EC.
THE RETURN POLICY: The legal right of withdrawal
★ Right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the Contract, within 14 days, without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or in case of multiple goods in one order delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you may notify New Ordinary People OÜ by writing an email at info@wearenop.com or by writing to our contact form available on our website, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
★ Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The deadline is met if you send back the goods before the period of 14 days has expired.
You will be responsible for the return costs and risks. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
★Common provisions
Your right to cancel the Contract shall apply exclusively to the products that are returned in the same conditions in which you received them. No reimbursement will be made if the product has been used more than just opening it, for products that are not in the same condition as when they were delivered or when they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging, instructions, and other documents, if any, accompanying the products. In any case, you must send the product to be returned together with the ticket which you will have received when the product was delivered. You will find a summary of exercising this cancellation right when you receive the order. You should send the product in the same package received to this address: Via Paolo P. Meroni 20, 22031 Albavilla (Como), Italy. We ask you to return the product without delay, together with the receipt to the address outlined on the receipt.
You will be responsible for the return costs and risks. After examining the article, we will inform you of whether you have the right to reimburse the amounts paid. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase.
For any questions, you can contact us by writing an email at info@wearenop.com
★ Returns of defective products
In the cases in which you consider that at the moment of delivery the product is not as described, you must contact us immediately, but no later than after 24 hours by writing us an email at info@wearenop.com, providing the product details with a detailed description of the damage sustained and one photo of the damaged article. After receiving, your email we will send you immediately, but not later than after 24 hours the communication, where we will indicate how we will proceed. You must return the product together with the ticket that you will receive with the product when it is delivered. We will carefully examine the returned product and will notify you by email within a reasonable period if the product may be refunded or replaced (as appropriate). The refunding or replacement of the article shall take place as soon as possible and in all cases within 30 days from the date on which we send you an email confirming that refund or replacement of the product is going ahead. The amounts paid for the products returned due to any damage or defect, when it actually exists, will be reimbursed in full, excluding the delivery costs related to sending the article and the costs to you for returning it to us. The refund shall be paid by the same payment means you used to pay from the purchase. All rights recognized in current legislation shall be, in any case, safeguarded.
Follow the laws of nature! At NOP (New Ordinary People) we've set our mission to tacle the world's problems related to consumption and its impact on our planet. There is no such concept as Waste in nature, nor there should be in the products we buy.
We're switching the impact, without making any compromises on the quality or the vibe. Our goal is to conquer one step after another towards truly ethical and planet-friendly clothing. NOP is a zero-waste, biodegradable, ethical & made to order streetwear brand from Estonia.
Follow the laws of nature! At NOP (New Ordinary People) we've set our mission to tacle the world's problems related to consumption and its impact on our planet. There is no such concept as Waste in nature, nor there should be in the products we buy.
We're switching the impact, without making any compromises on the quality or the vibe. Our goal is to conquer one step after another towards truly ethical and planet-friendly clothing. NOP is a zero-waste, biodegradable, ethical & made to order streetwear brand from Estonia.
It's all certified:
Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/odr
