RETURNS
We accept unworn and unaltered items in new condition within 30 days.
If you wish to return your shoes please write to us at hello@sustainablewair.com with your name and order number.
Once we receive your return, please allow 7 business days to process the return and 5 to 10 business days for your bank to post the refund to your account.
EXCHANGES
For exchanges, please write to us at hello@sustainablewair.com with your name and order number. include a note explaining which size you would like to exchange. If the requested item is available, we will ship it once we receive your return.
WARRANTY
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors the shoes have when you receive the products.
Complaints regarding errors and defects must be reported to VAER Upcycled ApS on email: hello@vaerupcycled.com in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
VAER Upcycled ApS covers return costs to a reasonable extent.
The delivery time for your sneakers is around 2-5 week-days.
VAER Upcycled ApS ships with PostNord.
You will always receive a track-and-trace number, so you can follow along on the journey of your package from us to you.
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with VAER Upcycled ApS, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with VAER Upcycled ApS, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for VAER Upcycled ApS have access to the information recorded about you.
The data manager in VAER Upcycled ApS is: Lili Dreyer.
We do not store and transmit customer information encrypted.
As registered with VAER Upcycled ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact hello@vaerupcycled.com .
At VAER, accessible from https://vaerupcycled.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information that is collected and recorded by vaerupcycled.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in vaerupcycled.com. This policy is not applicable to any information collected offline or via channels other than this website.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraudWe would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
RETURNS
We accept unworn and unaltered items in new condition within 30 days.
VAER is a Copenhagen based upcycling brand. We give new life to discarded textiles by transforming unwanted jeans and workwear into upcycled sneakers. At VAER, we believe in making sneakers that are as sustainable as possible throughout the entire lifecycle, which is why we also recycle old VAER sneakers into new soles after end of use.
VAER is a Copenhagen based upcycling brand. We give new life to discarded textiles by transforming unwanted jeans and workwear into upcycled sneakers. At VAER, we believe in making sneakers that are as sustainable as possible throughout the entire lifecycle, which is why we also recycle old VAER sneakers into new soles after end of use.
Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/odr
