Europe’s vegan Marketplace
GENERAL TERMS AND CONDITIONS
§ 1. CONTRACTING PARTIES, SCOPE OF APPLICATION
(1) For the business relationship between the
Seads Holding GmbH,
represented by the Managing Director Agnes Wagter
Alfredstr. 98, 45131 Essen,
e-mail: hello@seads.global
Registered in the Commercial Register of the Essen District Court under HRB 30337
VAT identification no.: DE 325772472
- hereinafter "provider" or "Seads" -
and the customer (hereinafter "customer"), in particular for all transactions concluded via the Seads online shop, the following general terms and conditions apply exclusively in the version valid at the time of the order. Deviating general terms and conditions of the customer will not be recognized unless Seads expressly agrees to their validity in writing.
(2) The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be attributed predominantly to his commercial or self-employed professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his commercial or self-employed professional activity.
§ 2. CONCLUSION OF THE CONTRACT
(1) The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that the computer monitor will display every colour exactly. All offers on our website and our details of goods are non-binding and subject to change.
(2) Our offer is exclusively for consumers. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account, the same credit card and/or orders using the same billing and/or delivery address. If we change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to restrict or prohibit orders which, in our judgment, appear to have been placed by dealers, resellers or distributors. We ask dealers, resellers or distributors to send their enquiry to us by e-mail instead of via our online shop.
(3) The customer can select products from our range, in particular shoes, and select them as described in our Shopping Guide. By clicking on the button "order with obligation to pay", the customer submits a binding contractual offer (order) to purchase the goods in the shopping basket. Before sending this binding contractual offer, the customer can change and view the data at any time. However, the contractual offer can only be submitted and transmitted if the customer has accepted these contractual conditions by clicking on the button "Accept GTC" and has thereby included them in his contractual offer.
(4) After receipt of the binding contractual offer, we will send the customer an automatic confirmation of receipt by e-mail in which the customer's order is listed again and which the customer can print out using the "Print" function. The automatic confirmation of receipt merely documents that the customer's order has been received by the supplier and does not constitute acceptance of the application. In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, the text of the contract (consisting of the order and the GTC as well as the cancellation policy) will be sent to the customer by us on a durable data medium (e-mail or paper printout).
(5) The contract shall only be concluded by the submission of the declaration of acceptance sent with a separate e-mail (order confirmation) by the supplier or the dispatch of the goods.
(6) The text of the contract is stored in compliance with data protection laws.
(7) The contract shall be concluded in German.
§ 3. DELIVERY, AVAILABILITY OF GOODS
(1) Delivery times stated by us are calculated from the time of our order confirmation, subject to prior payment of the purchase price. If no or no deviating delivery time is specified for the respective goods in our online shop, it shall be 3 working days within Germany and 5 days outside Germany.
(2) If no copies of the product selected by the customer are available at the time of the customer's order, the supplier shall inform the customer of this immediately in the order confirmation. If the product is permanently not available, the Supplier shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded.
(3) If the product designated by the customer in the order is only temporarily unavailable, the supplier shall also inform the customer of this immediately in the order confirmation.
(4) The following delivery restrictions apply: The supplier only delivers to customers who have their habitual residence (billing address) in one of the following countries and can provide a delivery address in the same country: Germany, Andorra, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Greece, Holland, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Norway, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States, and Vatican City.
§ 4. RESERVATION OF OWNERSHIP
Until full payment has been made, the delivered goods remain the property of the supplier.
§ 5 PRICES AND SHIPPING COSTS
(1) The prices stated in our shop are gross prices and include the statutory value added tax and plus shipping costs.
(2) The corresponding shipping costs shall be indicated to the customer in the order form and shall be borne by the customer unless the customer makes use of his right of withdrawal.
(3) The goods shall be dispatched by post. The shipping risk is borne by the supplier if the customer is a consumer.
(4) In the event of a revocation, the customer shall bear the direct costs of the return shipment.
§ 6 PAYMENT MODALITIES
(1) We offer the following payment options:
- Credit card
- PayPal
- Sofort by Klarna
- ApplePay
- GooglePay
- iDEAL
- Bancontact.
(2) The purchase price is due in full upon delivery. You shall be in default without further declaration by us 14 days after the due date if you have not paid. During the period of default, you shall pay interest on the debt at a rate of 5 percentage points above the base interest rate. We reserve the right to claim further damages for default. With respect to merchants, our claim to the commercial due date interest ( 353 HGB) as well as the claim to default interest in the amount of 9% points above the base interest rate (§ 288 para. 2 BGB) shall remain unaffected.
(3) You are only entitled to offset against our claims if your claims have been legally established, we have acknowledged them or if your claims are undisputed. You are also entitled to offset against our claims if you assert notices of defects or counterclaims from the same purchase contract. You may only exercise a right of retention if your counterclaim is based on the same contractual relationship.
(4) The customer can change the payment method stored in his user account at any time.
§ 7. WARRANTY FOR MATERIAL DEFECTS, GUARANTEE
(1) The supplier is liable for material defects in accordance with the statutory provisions applicable to this, in particular §§ 434 ff. BGB.
(2) An additional guarantee only exists for the goods delivered by the supplier if this was expressly given in the order confirmation for the respective item.
§ 8. LIABILITY
(1) Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
(2) In the event of a breach of material contractual obligations, the Provider shall only be liable for the foreseeable damage typical for the contract if this was caused by simple negligence, unless it is a matter of claims for damages by the Customer arising from injury to life, limb or health.
(3) The restrictions of paragraphs 1 and 2 shall also apply in favour of the legal representatives and vicarious agents of the provider if claims are asserted directly against them.
(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply insofar as the supplier has fraudulently concealed the defect or has assumed a guarantee for the quality of the item. The same applies insofar as the supplier and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.
§ 9 CANCELLATION POLICY
(1) When concluding a distance selling transaction, consumers generally have a statutory right of withdrawal, which the supplier informs them of below in accordance with the statutory model.
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Seads Holding GmbH, Alfredstr. 98, 45131 Essen, Germany, hello@seads.global) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to Seads Holding GmbH (Schulze-Delitzsch-Str. 27, 30938 Burgwedel, Germany) without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Sample cancellation form
(If you wish to revoke the contract, please complete and return this form).
- To Seads Holding GmbH, Alfredstr. 98, 45131 Essen, Germany, hello@seads.global
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in the case of notification on paper)
- Date
(*) Delete as applicable.
§ 10 VOLUNTARY RETURN GUARANTEE
For all purchases, in addition to the statutory right of withdrawal, we grant a voluntary return guarantee of a total of 30 days from receipt of the goods. You can also withdraw from the contract after expiry of the 14-day revocation period by returning the goods to us within 30 days of receipt (period begins on the day after receipt of the goods), provided the goods are complete and in their original packaging and are in an unused and undamaged condition and the goods are not specially made to customer specifications or clearly tailored to personal needs. Timely dispatch is sufficient to meet the deadline.
The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.
§ 11 DATA PROTECTION
Information on the protection of your personal data can be found in our data protection policy.
§ 12. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
§ 13 FINAL PROVISIONS
(1) The law of the Federal Republic of Germany shall apply to contracts between the provider and the customers to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which the customer has his habitual residence as a consumer, shall remain unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the registered office of the provider.
(3) The contract shall remain binding in its remaining parts even if individual points are legally invalid. The invalid points shall be replaced by the statutory provisions, if any. Insofar as this would represent an unreasonable hardship for one of the contracting parties, the contract shall, however, become ineffective as a whole.
PRIVACY POLICY
The person responsible for data processing is:
Seads Holding GmbH
Alfredstr. 98
45131 Essen
Germany
hello@seads.global
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. When you browse the Website, we also collect information about the individual web pages or products you view, which websites or search terms referred you to the Website and information about how you interact with the Website. We refer to this automatically collected information as "device information".
We collect device information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
- Log files" track actions on the website and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
- "Web beacons", "tags" and "pixels" are electronic files used to record information about how you browse the Site.
When you make a purchase or attempt to make a purchase through the Website, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Maestro, Apple Pay, Google Pay, Shop Pay, Klarna Instant Banking, Ideal, eps transfer, Bancontact), email address and telephone number. We refer to this information as "Order Information".
When we refer to "personal information" in this privacy policy, we mean both device and order information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We generally use the order information we collect to fulfill any orders placed through the Website (including processing your payment information, arranging shipping and sending you invoices and/or order confirmations). In addition, we use this order information to communicate with you; to review our orders for potential risk or fraud; and, if consistent with the preferences you have communicated, to provide you with information or advertising about our products or services.
We use the device data we collect to help us check for potential risks and fraud (in particular your IP address), and more generally to improve and optimize our website (for example, by providing analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).
1. ACCESS DATA AND HOSTING
You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. All access data is deleted at the latest seven days after the end of your visit to the site.
HOSTING
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in designated forms on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Our service providers are located in these countries: USA
There is no adequacy decision of the European Commission for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission
Our service providers are located in the following countries for which the European Commission has established an adequate level of data protection by decision: Canada
2. DATA PROCESSING FOR CONTRACT PROCESSING, CONTACTING AND OPENING A CUSTOMER ACCOUNT
We collect personal data if you voluntarily provide it to us in the context of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and your enquiries in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO.
Insofar as you have given your consent to this in accordance with Art. 6 (1) sentence 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) sentence 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.
We use Shopify to run our online shop - you can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy.
ENTERPRISE RESOURCE PLANNING SYSTEM
We use merchandise management systems of external service providers for order and contract processing. Our service providers work for us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Our service providers are located in these countries: USA There is no European Commission adequacy decision for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission
Our service providers are located in the following countries for which the European Commission has established an adequate level of data protection by decision: Canada
3. DATA PROCESSING FOR THE PURPOSE OF SHIPMENT PROCESSING
In order to fulfil the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
DISCLOSURE OF DATA TO SHIPPING SERVICE PROVIDERS FOR THE PURPOSE OF SHIPPING NOTIFICATION
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 (1) sentence 1 lit. a DSGVO so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
DHL Parcel GmbH
Sträßchensweg 10
53113 Bonn
Germany
DPD Germany GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany
United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Street 1
41460 Neuss
Germany
4. DATA PROCESSING FOR PAYMENT PROCESSING
We work with these partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.
4.1 DATA PROCESSING FOR TRANSACTION HANDLING
Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers, who work for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfilment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.
4.2 DATA PROCESSING FOR THE PURPOSE OF FRAUD PREVENTION AND OPTIMIZATION OF OUR PAYMENT PROCESSES
If necessary, we give our service providers further data, which they use together with the data necessary for the processing of the payment as our order processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 (1) sentence 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.
5. ADVERTISING BY E-MAIL
5.1 E-MAIL NEWSLETTER WITH REGISTRATION
If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 (1) p. 1 lit. a DSGVO.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter.
After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
5.2 E-MAIL NEWSLETTER WITHOUT REGISTRATION AND YOUR RIGHT TO OBJECT
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 (3) of the German Unfair Competition Act (UWG), to regularly send you offers by e-mail for similar products to those already purchased from our range. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
5.3 NEWSLETTER DISPATCH
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Our service providers are located in these countries: USA There is no European Commission adequacy decision for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission
Our service providers are located in the following countries for which the European Commission has established an adequate level of data protection by decision: Canada
6. COOKIES AND OTHER TECHNOLOGIES
GENERAL INFORMATION
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
We also use technology to comply with the legal obligations to which we are subject (e.g. to be able to demonstrate consent to the processing of your personal data) and for web analytics and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy.
Die Cookie-Einstellungen für Ihren Browser finden Sie unter den folgenden Links: Microsoft Edge™ [https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies [https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=de&hlrm=en] / Firefox™ [Safari™] / Opera™ [https://help.opera.com/de/latest/web-preferences/#cookies]
Insofar as you have consented to the use of the technologies in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.
7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES
Insofar as you have given your consent to this in accordance with Art. 6 (1) sentence 1 lit. a DSGVO, we use the following cookies and other third-party technologies on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information including the basis of our cooperation with the individual providers can be found in the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
We use your personal information to send you targeted advertising or marketing communications that we think may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") education page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can refuse targeted advertising by:
INCLUDE OPT-OUT LINKS FROM THE RESPECTIVE SERVICES USED.
COMMON LINKS ARE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/.
7.1 USE OF GOOGLE SERVICES
We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), as described below. The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information on data processing by Google can be found in Google's privacy policy [https://policies.google.com/privacy?hl=de].
GOOGLE ANALYTICS
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, your IP address will not be merged with other Google data. Data processing is carried out on the basis of an order processing agreement by Google.
GOOGLE ADS
For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information as well as information on your use of our website) and by means of a pseudonymous CookieID and on the basis of the pages you visit. Any further data processing will only take place if you have activated the "personalized advertising" setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analysis and event tracking, we measure your subsequent usage behaviour via Google Ads Conversion Tracking when you have reached our website via an advertisement from Google Ads. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.
GOOGLE FONTS
For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) is collected by the script code "Google Fonts", transmitted to Google and subsequently processed by Google. We have no influence on this subsequent data processing.
GOOGLE MAPS
For the visual presentation of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits this data to Google and subsequently processes it. We have no influence on this subsequent data processing.
YOUTUBE VIDEO PLUGIN
To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only when you play a video.
7.2 USE OF FACEBOOK SERVICES
USE OF FACEBOOK PIXEL
We use the Facebook Pixel as part of the technologies of Facebook Ireland Ltd [https://de-de.facebook.com/facebookdublin/], 4 Grand Canal Square, Dublin 2, Ireland ("Facebook") described below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. For this purpose, a cookie is automatically set by the Facebook Pixel when you visit our website, which automatically enables recognition of your browser when visiting other websites by means of a pseudonymous CookieID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The information automatically collected by Facebook technologies about your use of our website is generally transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision of the European Commission for the USA. If the transfer of data to the USA falls within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in Facebook's privacy policy [https://de-de.facebook.com/policy.php].
FACEBOOK ANALYTICS
As part of Facebook Analytics, statistics on visitor activity on our website are created from the data collected with the Facebook Pixel about your use of our website. The data processing is carried out on the basis of an order processing agreement by Facebook. Their analysis serves the optimal presentation and marketing of our website.
FACEBOOK ADS
Through Facebook Ads, we advertise this website on Facebook as well as on other platforms. We determine the parameters of the respective advertising campaign. Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, the data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this.
Based on the statistics about visitor activity on our website generated via Facebook Pixel, we run group-based advertising on Facebook via Facebook Custom Audience by determining the characteristics of the respective target group.
Based on the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behaviour on our website, we operate personalized advertising via Facebook Pixel remarketing.
Via Facebook Pixel Conversions, we measure your subsequent usage behaviour for web analytics and event tracking when you have reached our website via an ad from Facebook Ads. The data processing is carried out on the basis of an order processing agreement by Facebook.
7.3 OTHER PROVIDERS OF WEB ANALYTICS AND ONLINE MARKETING SERVICES
USE OF ETRACKER FOR WEB ANALYSIS
For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information on your use of our website) is automatically collected and stored using technologies from etracker GmbH [https://www.etracker.com], Erste Brunnenstraße 1, 20459 Hamburg, Germany ("etracker"), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymized usage profiles are not combined with personal data about the bearer of the pseudonym without a separate, express consent. etracker works for us on our behalf.
8. SOCIAL MEDIA
8.1 SOCIAL PLUGINS FROM INSTAGRAM, WHATSAPP
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection is established with the servers of the respective provider when our website is called up. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser where you can click on the Like or Share button, for example.
8.2 OUR ONLINE PRESENCE ON FACEBOOK, INSTAGRAM, LINKEDIN
Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the data protection notices of the providers linked below. Should you still require assistance in this regard, you can contact us.
Facebook [https://www.facebook.com/about/privacy/]is an offer of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].
Instagram [https://help.instagram.com/519522125107875] is a service of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].
LinkedIn [https://www.linkedin.com/legal/privacy-policy]is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on Pinterest is generally transmitted to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.
9. CONTACT OPTIONS AND YOUR RIGHTS
As a data subject, you have the following rights:
Pursuant to Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
Pursuant to Art. 16 DSGVO, you have the right to request the correction of incorrect or incomplete personal data stored by us without delay;
* in accordance with Art. 17 DSGVO, the right to request the deletion of your personal data stored by us, unless further processing * for the exercise of the right to freedom of expression and information;
* to fulfil a legal obligation;
* for reasons of public interest, or
* is necessary for the assertion, exercise or defence of legal claims;
* in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as * the accuracy of the data is disputed by you;
* the processing is unlawful but you object to its erasure;
* we no longer need the data but you need it to assert, exercise or defend legal claims; or
* you have objected to the processing in accordance with Art. 21 DSGVO;
Pursuant to Art. 20 DSGVO, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller;
Pursuant to Art. 77 DSGVO, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.
Right of objection
Insofar as we process personal data as explained above in order to protect our legitimate interests which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.
After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or defence of legal claims.
This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.
RETURN POLICY AND PROCESS
For all purchases, in addition to the statutory right of withdrawal, we grant a voluntary return guarantee of a total of 30 days from the date of receipt of the goods under the conditions listed below. The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.
RETURNS AND EXCHANGES
Return Period
You may return your order within 30 days from the order's delivery confirmation date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanges
Unfortunately, we can’t accept any exchanges. If you need a different size or color you will have to request a return and place a new order.
Return Costs
Your returns are not free of charge. When you request a return, you will receive a prepaid shipping label, however, the initial shipping costs will be automatically deducted from your refund.
We will of course accept your return, but we much rather have you select the right pair of Seads when you order. After all, too much shipping back and forth is bad for the planet, so please make sure to use our Sizing tool to measure your feet!
Return Requirements
To be eligible for a return, your Seads must be unused and in the same condition that you received them. So please take good care of your Seads when you try them on and don’t remove any hang tags or stickers. Your Seads must be returned with the invoice we sent you. Your Seads must also be returned in the original packaging. Please check our RePack instructions to see how.
RETURN PROCESS
To make the return process as easy as possible for you, we process all our returns through our return page seads.global/returns. You can find the link to this page here below and in your delivery confirmation email.
1) Go to seads.global/returns (https://seads.shipping-portal.com/rp/)
2) Follow the steps on the website
3) Download and print the return label and a copy of your invoice (see your invoice email for the download link). Add the invoice to your package. Please note that the return label is a prepaid label and that the initial shipping costs will be automatically deducted from your refund.
4) Close the RePack with the velcro and some tape.
5) Stick the return label on the front of the RePack on top of the tape. Use more tape if necessary.
6) IMPORTANT! Make sure the built-in RePack return label is NOT visible when you return your purchases. This may cause a delay in your return.
7) Bring your package to the carrier. We recommend using a Track&Trace service or purchasing a shipping insurance, as we cannot track your package, nor can we guarantee that we will receive your returned package.
8) Keep your return postage receipt and your tracking number until your return has been processed.
Received a wrong or faulty product
We do our utmost best to send you exactly what you have ordered. However, sometimes mistakes do happen. If you have received a wrong or faulty item, please contact us immediately at hello@seads.global with the following information:
- Your order number
- Pictures of the wrong/faulty products, the packaging and the delivery slip.
Please only return your Seads to us after our customer team has asked you to!
Please make sure to keep the delivery slip and also make pictures from the inside and outside of your package. We will find a solution for you as fast as possible!
REFUNDS
Once we have received your package at our warehouse and your Seads have passed our quality test, we will issue your refund. We will use the payment method you chose when placing your order.
Please note that it can take 5-7 business days for your return to be processed. Please allow further 4-6 business days for your refund to show in your bank account.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@seads.global.
IMPRINT
Seads Holding GmbH
Alfredstr. 98,
45131 Essen
GERMANY
Phone: +49 (0) 201 - 8589 3555
Mail: hello@seads.global
Represented by the CEO Agnes Wagter
Commercial Register: Essen Local Court, HRB 30337
Sales tax identification number according to § 27a Value Added Tax Act: DE 325772472
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
Liability for contents
As a service provider, we are responsible for our own content on these pages in accordance with general legislation pursuant to Section 7 (1) of the German Telemedia Act (TMG). However, according to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.
Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this regard is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove the relevant content immediately.
Liability for links
Our website contains links to external websites of third parties over whose content we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognisable at the time of linking.
However, permanent monitoring of the content of the linked pages is not reasonable without concrete indications of a legal violation. If we become aware of any infringements of the law, we will remove such links immediately.
Copyright
The contents and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.
Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.
Seads
Contact information
Seads
Alfredstr.98
45131 Essen
Großburgwedel
DE
NDS
30938
Shipping address
Alfredstr.98
45131 Essen, Niedersachsen 30938
Germany
Hi! We’re Seads, full circle espadrilles with sneaker DNA. Featuring knit uppers made from 100% upcycled marine plastic and post-consumer plastic waste, jute footbeds and natural rubber soles. Seads are fully recyclable, created to transform plastic waste and to make sure it never becomes waste again. When you’re done with your pair, you can send them back on us to upcycle. Join our closed loop and give the ocean back to nature.
- About
- Terms & Conditions
- Privacy Policy
- Return Policy
- Legal Notice
Hi! We’re Seads, full circle espadrilles with sneaker DNA. Featuring knit uppers made from 100% upcycled marine plastic and post-consumer plastic waste, jute footbeds and natural rubber soles. Seads are fully recyclable, created to transform plastic waste and to make sure it never becomes waste again. When you’re done with your pair, you can send them back on us to upcycle. Join our closed loop and give the ocean back to nature.
Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/odr
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