Your trust is important to us, so our Privacy Policy is in accordance with current regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.
Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at iconbrand.store we collect the following personal information about you:
Name
Billing and Delivery Address
Telephone Number
Email Address
Items ordered
Your email address when you opt in to join our newsletter.
We want you to have a great shopping experience at iconbrand.store so we use your personal information to make it easy for you to browse and place an order.
Your trust is important to us, so our Privacy Policy is in accordance with current regulations. This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.
Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at iconbrand.store we collect the following personal information about you:
Name
Billing and Delivery Address
Telephone Number
Email Address
Items ordered
Your email address when you opt in to join our newsletter.
We want you to have a great shopping experience at iconofficial.store so we use your personal information to make it easy for you to browse and place an order. We may use your information in the ways below:
To process your order, we need to take payment details and know where to deliver your watch. Our postal and courier services have access to your delivery address in order to be able to dispatch your watch to your chosen address. Information regarding your visit to iconbrand.store including what you have browsed or bought is used to improve your experience on our website. Managing your order – you’ll need an email address and password to place an order, view any past orders and edit your personal information. We may also contact contact you via the below channels:
Email. We will email you once an order has been placed to remind you of what has been ordered. A further email is sent by ICON to let you know your order has been dispatched. Depending on your chosen method of delivery, one of our partners assisting in the delivery of your jewellery will send you an email with tracking information so you can see where in transit your item is. We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting. It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send. By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with ICON news, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list.
Phone. If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone. If you are a winner of a competition, we will use your personal details to notify you that you have won a prize.
Social Media. If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.
Our website uses cookies to identify your computer and recognise you from other users to improve your experience.
You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. You can make a request by email to info@iconofficial.store
We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return or exchange the item(s) within 30 days of the purchase date in its original condition. Email info@iconofficial.store quoting your order number and we will email you a further instructions to complete your return. Please note, any initial shipping fee will not be refunded, and a return shipping fee will be charged ( 15 Euros). Please remember to keep your tracking number until we have confirmed the return.
Merchandise eligible for return or exchange must be:
New, unused and in good condition.
Inclusive of all original hangtags, packaging, and components at the time of return.
Accompanied by a proof of purchase (order confirmation email or number)
Please note: If you purchased from a retail store or 3rd party website or physical store, returns inquiry must be made directly though the retailer.
If you wish to exchange an item for a different color, please follow the return steps and place a new order. Please note, a return shipping fee will be charged.
Règlement en ligne des litiges conformément à l'article 14, paragraphe 1, du règlement ODR : La Commission européenne met à disposition une plateforme pour le règlement en ligne des litiges: https://ec.europa.eu/odr